I am a big fan of new elevator technology, I love seeing all the new gadgets, tools, apps, etc., and how they can make life a bit easier by streamlining a process or solving a problem, as it relates to vertical transportation. Recently I have been working with clients...
“The act of advocating for a customer” is customer service. Just do the right thing in every aspect of your contractual, moral, and partnership obligations. This is not hard. This is not a calculus problem we need to solve. DO THE RIGHT THING for the clients who...
One piece of what AuditMate does for our clients is take all the data from the elevator vendor along with information passed on by the client and turn it into useful information so that our customers can make informed decisions regarding their Vertical Transportation...
When I was in the field every service mechanic carried a toolbox, tool bag, etc with them, wherever they went. Later in my career when I was managing more than 50 technicians, I would take a couple of days per quarter and do a ride-along with my service techs. I would...
