CHOOSING THE RIGHT COMPANY FOR THE JOB What is the best way to evaluate a potential elevator/escalator service provider? Do you consider size, route density in your area, quality and expertise of the technicians, and responsiveness to callbacks? All these…
Trust can be costly and dangerous I want to talk a bit about why what we do at AuditMate is so important and why our service pays for itself both in the short term and long term. We audit what…
Communication is a big deal Many years ago, when I went from the field to the office I worked as an account manager for a couple of years. My boss at the time said something that stuck with me my…
“The act of advocating for a customer” is customer service. Just do the right thing in every aspect of your contractual, moral, and partnership obligations. This is not hard. This is not a calculus problem we need to solve. …
When I was in the field every service mechanic carried a toolbox, tool bag, etc with them, wherever they went. Later in my career when I was managing more than 50 technicians, I would take a couple of days per…
