Communication is a big deal Many years ago, when I went from the field to the office I worked as an account manager for a couple of years. My boss at the time said something that stuck with me my entire career, “take care of the business you have, and you won’t have...
When I was in the field every service mechanic carried a toolbox, tool bag, etc with them, wherever they went. Later in my career when I was managing more than 50 technicians, I would take a couple of days per quarter and do a ride-along with my service techs. I would...
Elevator contracts are confusing, it’s them, not you. Did you know, customers are only receiving an average of 50% of the elevator services they are paying for? This is largely due to the confusing, vague contracts and time required to manage an elevator vendor....
