Communication is a big deal

Communication is a big deal

Communication is a big deal Many years ago, when I went from the field to the office I worked as an account manager for a couple of years. My boss at the time said something that stuck with me my entire career, “take care of the business you have, and you won’t have...
The “MAINTENANCE VISIT”

The “MAINTENANCE VISIT”

When I was in the field every service mechanic carried a toolbox, tool bag, etc with them, wherever they went. Later in my career when I was managing more than 50 technicians, I would take a couple of days per quarter and do a ride-along with my service techs. I would...
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