Keeping elevators running smoothly is a big job. One fact stands out: understanding metrics can make this task easier. This article will show you which elevator KPIs to track and how they can help.

Stay tuned for useful tips!

The Real Cost of Poor Elevator Contractor Performance

Moving from understanding the need for tracking, it becomes clear that not keeping an eye on elevator contractor performance can have big consequences. If a service level agreement (SLA) rate falls below 98%, it often means there are reliability problems with the elevators.

Elevator downtime over 3% hurts how happy customers are and can damage the service given to them. Without watching key performance indicators (KPIs), improving service gets hard.

Companies might face high repair costs when they do not monitor data in real time. Also, if KPI reviews don’t happen regularly, goals may not line up well with business aims, driving costs higher.

In the end, poor contractor work leads to less trust from customers and lost chances for more business.

Regular KPI checks keep your goals in sight and prevent unexpected costs.

Key Metrics for Your Elevator Contractor Performance Dashboard

Monitoring the appropriate metrics can alter your perspective on your elevator service. Examine monthly callback rates and entrapment response times to gain a transparent understanding of safety and reliability. The status of preventive maintenance can be verified by its completion rates, while durability can be measured by the mean time between failures (MTBF). Scrutinize overtime billing analysis for financial implications. Lastly, the efficiency of resource management can be revealed through parts inventory management scores. Technology also has a significant influence. Continuous monitoring allows for a close observation of these metrics, ensuring daily operational efficiency of elevators.

Monthly Callback Rates

Monthly callback rates show how often customers need to call back after a service. A high rate may mean the first fix didn’t work well. A low rate means they’re doing it right the first time.

This is key for happy customers and saving money.

Building owners watch these rates closely. They use them to check if elevator contractors are doing good work. If callbacks are low, it’s a win for everyone. It means less hassle and lower costs over time.

For keeping an eye on things, real-time monitoring systems help a lot. They let building owners see callback rates as they happen.

Entrapment Response Times

Moving from monthly callback rates, it’s vital to track entrapment response times. This metric tells how fast a contractor can free someone stuck in an elevator. For commercial buildings, the average wait should be no more than 6 hours, but getting help within 4 hours is best.

In homes, people usually wait around 8 hours for help. Yet, the goal here is to reduce that time to just 5 hours.

Fast response times are key for safety and comfort. The best score is anything below 4 hours. Keeping these times short shows good maintenance and quick action by contractors. It also meets service level agreements better.

Building owners need this info to pick the right elevator service teams and ensure they respond quickly during emergencies.

Preventive Maintenance Completion Rates

Preventive maintenance completion rates show how often scheduled work gets done on time. For elevators, hitting the target rate means fewer breakdowns and cost savings. In 2022, companies reached an 88% success rate.

By 2023, they aimed higher and hit a 95% mark. This metric is key for tracking elevator maintenance compliance and ensuring systems run smoothly.

Building owners see better reliability in their elevators as these rates go up. Keeping the preventive maintenance on track also means less emergency fixes later – saving time and money.

With most aiming for an 85%-95% compliance window, seeing that goal met or exceeded is a big win for any building’s operations team.

Mean Time Between Failures (MTBF)

After looking at preventive maintenance completion rates, we move to another crucial metric: Mean Time Between Failures (MTBF). This metric tells us the average time elevators work without breaking down.

A high MTBF means the system is more reliable and does not fail often.

Higher MTBF signals a more dependable elevator system.

To find out the MTBF, take all the hours your elevators are running and divide by how many times they have failed. It focuses on surprise breakdowns. Tracking this helps in elevator performance tracking and ensures less downtime for repairs.

Overtime Billing Analysis

Overtime billing analysis shows extra costs from overtime work. It affects the budget and profit of a project. Lots of overtime might mean bad scheduling. This is key for managing costs.

Building owners watch this to keep budgets in check. They see if contractors are working too much overtime. This helps them spot problems early and save money.

Parts Inventory Management Scores

Parts inventory management scores show how well an elevator contractor keeps track of parts. This score is key for less downtime. It looks at how fast parts move and the cost to keep them in stock.

A good score means the warehouse runs well.

This measure helps make sure elevators don’t stop working often. Building owners see if their contractors avoid delays by having the right parts ready. Keeping a close eye on this can lead to fewer problems with elevators.

Leveraging Technology for Real-Time Monitoring

Advanced tools now make it easy to watch elevator performance. They show updates right away. This helps building owners decide quickly and accurately. For example, StruxHub has dashboards you can change as needed.

These tools track everything from preventive maintenance tracking to parts inventory management scores.

They also keep an eye on monthly callback rates and mean time between failures (MTBF). With this tech, people know if there are any problems fast. Then, they can fix things before they get worse.

Next, we’ll see how all these details come together in a full dashboard.

Benefits of a Comprehensive Performance Dashboard

A comprehensive performance dashboard puts all key metrics like elevator callback rates and preventive maintenance completion rates in one place. This makes it easy to see how things are going at a glance.

It uses technology for real-time monitoring, so building owners can spot problems as they happen. They don’t have to wait until something big goes wrong.

This dashboard also helps people make better choices by showing clear data on things like parts inventory management scores and mean time between failures. Plus, it can match the goals of their building or company because it’s customizable.

This way, managers know right away if there’s too much overtime being worked or if an elevator is failing too often. They can fix issues faster, which saves time and money and makes elevators work better for everyone inside the building.

Conclusion

Tracking elevator contractor performance is key. You need to watch monthly callback rates, response times for stuck elevators, how often maintenance happens on time, how long things last before they break, analysis of extra charges, and how well parts are kept in stock.

Using technology like AuditMate’s system makes this easy by doing the work for you. It saves time and catches more problems early. This helps keep elevators safe and running smoothly.

Visit AuditMate for help with keeping an eye on these important numbers.

FAQs

1. What is an elevator contractor performance dashboard?

An elevator contractor performance dashboard is a tool that tracks maintenance metrics for elevators, providing a clear overview of the contractor’s work.

2. Why should I create an elevator contractor performance dashboard?

Creating your own elevator contractor performance dashboard allows you to keep track of key maintenance metrics and monitor the progress and efficiency of your contractors’ work.

3. How can I use a scorecard in my elevator monitoring process?

A scorecard can be used as part of your elevator monitoring strategy to measure and compare different aspects of your contractors’ performances, helping you identify areas for improvement.

4. Can tracking 12 specific metrics really improve my contractors’ performances?

Yes! By focusing on 12 must-track metrics, you’ll have a comprehensive view of how well each aspect of the job is being handled, which will help guide improvements and enhance overall service quality.

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