Communication is a big deal Many years ago, when I went from the field to the office I worked as an account manager for a couple of years. My boss at the time said something that stuck with me my entire career, “take care of the business you have, and you won’t have...
“The act of advocating for a customer” is customer service. Just do the right thing in every aspect of your contractual, moral, and partnership obligations. This is not hard. This is not a calculus problem we need to solve. DO THE RIGHT THING for the clients who...
When I was in the field every service mechanic carried a toolbox, tool bag, etc with them, wherever they went. Later in my career when I was managing more than 50 technicians, I would take a couple of days per quarter and do a ride-along with my service techs. I would...
Elevator contracts are confusing, it’s them, not you. Did you know, customers are only receiving an average of 50% of the elevator services they are paying for? This is largely due to the confusing, vague contracts and time required to manage an elevator vendor....
A New World for Vertical Transportation: Tips for Keeping Your Elevators Safe Author: Andrea Arceneaux, VP of Technical Operations and Support, AuditMate With COVID-19 requiring all of us to social distance, vertical transportation needs have also changed. Here are a...
