CHOOSING THE RIGHT COMPANY FOR THE JOB What is the best way to evaluate a potential elevator/escalator service provider? Do you consider size, route density in your area, quality and expertise of the technicians, and responsiveness to callbacks? All these…
Trust can be costly and dangerous I want to talk a bit about why what we do at AuditMate is so important and why our service pays for itself both in the short term and long term. We audit what…
Communication is a big deal Many years ago, when I went from the field to the office I worked as an account manager for a couple of years. My boss at the time said something that stuck with me my…
I am a big fan of new elevator technology, I love seeing all the new gadgets, tools, apps, etc., and how they can make life a bit easier by streamlining a process or solving a problem, as it relates to…
“The act of advocating for a customer” is customer service. Just do the right thing in every aspect of your contractual, moral, and partnership obligations. This is not hard. This is not a calculus problem we need to solve. …
One piece of what AuditMate does for our clients is take all the data from the elevator vendor along with information passed on by the client and turn it into useful information so that our customers can make informed decisions…
When I was in the field every service mechanic carried a toolbox, tool bag, etc with them, wherever they went. Later in my career when I was managing more than 50 technicians, I would take a couple of days per…
5 Tips to Managing your Elevator Contract During COVID-19 Contract Insights from Auditmate’s CEO COVID-19 has greatly impacted our lives, personally and professionally. With Shelter in Place orders, many buildings are closed or operating at low occupancy rates. What does…
Elevator Maintenance Plans: Why are Elevator and Escalator Strategies Important? Simply stated, an elevator and escalator strategy is a detailed plan to proactively inspect, maintain, manage, audit, and upgrade elevators and escalators. Why do I need an Elevator and Escalator…
